Terms of Service

This is an unofficial English translation provided for reference only. In the event of any discrepancy between this translation and the Japanese original, the Japanese original shall prevail.

These Terms of Service (the "Terms") set forth the matters that users must comply with when using jpwork hub (the "Service") provided by metawebs ("we" or "us"), as well as the rights and obligations between us and our users. Anyone using the Service as a user is asked to read these Terms in full before agreeing to them.

Chapter 1: General Provisions

Article 1 (Application)

1. These Terms are intended to set forth the rights and obligations between us and users regarding use of the Service, and apply to all relationships between users and us relating to use of the Service.
2. Users consist of Clients (those who make requests) and Partners (those who provide various services through the Service).
3. Any transaction contract (service provision contract) for services bought, sold, or provided through the Service shall be formed directly between the Client and the Partner. We provide the matching venue and payment system and are not ourselves a party to the provision of services.
4. Any rules or provisions relating to the Service that we post from time to time on https://jpwork-hub.com/ shall form part of these Terms.

Article 2 (Definitions)

1. "User" means an individual or corporation (Client or Partner) registered as a user of the Service.
2. "Registration Information" means information that a user provides to us.
3. "Applicant" means a person who wishes to register for the Service.
4. "Client" means an individual or corporation that requests or purchases the provision of services from a Partner.
5. "Partner" means a user who has agreed to these Terms, passed our prescribed screening, and provides services through the Service.
6. "Service" means the matching, request registration/selection/purchase, and payment platform service connecting Clients and Partners.
7. "Profile" means the self-introduction and information about services offered that a Partner creates.
8. "Intellectual Property Rights" means copyrights, patent rights, trademark rights, design rights, and other intellectual property rights.

Article 3 (Registration)

1. An applicant may apply for registration by agreeing to comply with these Terms and providing the information we require.
2. The registration application must be made by the individual or corporation itself, and must provide truthful, accurate, and up-to-date information.
3. We will determine whether to approve registration in accordance with our criteria, and registration is completed upon notification of approval.
4. A contract for use of the Service is formed upon completion of registration.
5. We may refuse registration in cases of false information, past cancellation of registration, lack of necessary consent by a minor, relationships with anti-social forces, or other circumstances we deem inappropriate.
6. If a user does not meet the following conditions, we may refuse or cancel their registration:
   1. To register as a Client: the applicant must be at least 18 years of age.
   2. To register as a Partner: the applicant must be at least 20 years of age and possess the legal qualifications or practical ability necessary for the services offered.

Article 4 (Changes to Registration Information)

If there is any change to a user's Registration Information, the user shall promptly notify us in the manner we prescribe and submit any necessary documentation.

Article 5 (Management of Accounts, Email Addresses, etc.)

1. Users shall strictly manage their registered email address and password at their own responsibility, and shall not use, lend, transfer, or sell them to any third party.
2. Users shall bear responsibility for any damage arising from inadequate management, errors in use, or use by a third party.

Article 6 (Publication of Profiles)

Partners agree that their Profile will be published on the Service. We will not publicly disclose Clients' personal information without authorization.

Chapter 2: Clients and Payment

Article 7 (Requests and Purchase Procedure)

1. A Client may purchase a service by registering a request, selecting a Partner who agrees to the conditions, and completing payment.
2. A service provision contract is formed between the Client and the Partner upon completion of the purchase procedure and payment.
3. The Client shall pay fees using the method we designate.
4. We will pay Partners the amount received after deducting our prescribed commission, in the manner we specify. If the unpaid amount is below our threshold, payment may be deferred.
5. Payments to a Partner under the preceding paragraph will only be made once the Partner has completed the connection process with our designated payment processor (Stripe, Inc.). This process requires submitting identity verification information, receiving account details, a phone number, and other information, and undergoing review by the payment processor (including confirmation that the receiving account belongs to the Partner). We will not make payments to a Partner by any alternative method if this connection has not been completed.

Article 8 (Cancellation and Objections)

1. Cancellation and refunds after a contract is formed but before it is marked as completed shall be handled as follows: (1) For a cancellation initiated by the Client, we will issue a refund of the payment amount less an amount equivalent to Stripe's payment processing fee (approximately 3.6%) and other actual costs associated with the refund. (2) If the Partner is unable to provide the service due to unavoidable circumstances on their end, we will issue a full refund of the payment amount.
2. After a service has been provided, and provided the contract has not yet been marked as completed, a Client may raise an objection regarding deficiencies within the period we specify. We will review the matter and, only before the contract is marked as completed, issue a settlement or refund as necessary.
3. Once a Client changes a request's status to "Contract Completed" via the "Complete Contract" action, the service is deemed to have been fully provided, and no cancellation or refund will be accepted for that request thereafter.
4. With respect to a cancellation under item (2) of paragraph 1 due to circumstances on the Partner's side, arranging an alternative Partner or otherwise resolving the matter in detail shall, in principle, be conducted through direct discussion between the Client and the Partner, and not through mediation by us. We shall have no obligation to process refunds or compensate for damages on either party's behalf.
5. Even where payment to a Partner (Article 7, Paragraph 4) has already been completed, we will not automatically deduct any amount, whether described as a penalty or otherwise related to a cancellation, from that payment or from future payments. However, where the parties are unable to reach an agreement, or where we determine that either party has failed to act in good faith, we may take action under Article 18 (Cancellation of Registration, Suspension of Use, etc.).

Article 9 (Client Obligations)

1. Clients shall comply with the agreed contract content, date and time, and means of communication.
2. Clients agree to disclose to the Partner the Registration Information necessary for the provision of the service.

Chapter 3: Partners

Article 10 (Profile and Service Listings)

1. Partners shall create and publish their Profile and the services they can offer in an effective and lawful manner.
2. Partners shall not publish content that infringes the rights of third parties, is false, or is contrary to public order and morals.

Article 11 (Partner Obligations and Compliance)

1. After a purchase is completed, Partners shall provide the service in good faith in accordance with the confirmed content and schedule.
2. Partners shall not subcontract the provision of the service to a third party without our consent.
3. Partners shall comply with their own qualifications, licenses, authority, and applicable laws, and shall resolve at their own responsibility and expense any disputes arising from a violation.
4. Where a Partner who is a licensed real estate transaction agent (takuchi tatemono torihikishi) provides a Real Estate & Living site-visit accompaniment service, if, within twelve (12) months of the date of that visit, the Partner personally formally concludes a brokerage agreement, with the same Client who took part in that visit, as a licensed real estate business operator and completes a transaction involving the specific property that was the subject of that visit, the Partner shall deduct the amount that Client paid through the Service for that accompaniment service from the resulting brokerage commission.
5. In the case referred to in the preceding paragraph, where the Partner personally concludes a brokerage agreement and completes the transaction, the Partner shall, without undue delay after the transaction is completed, report that fact and the status of the deduction under the preceding paragraph to us in the manner we prescribe. If the Partner, without justifiable reason, fails to make such report, or receives both the brokerage commission and the fee for the accompaniment service in duplicate without making the deduction under the preceding paragraph, we may demand payment of a penalty in an amount equal to twice the amount received in duplicate, and may take measures under Article 18 (Cancellation of Registration, Suspension of Use, etc.).
6. Where a Partner provides a Real Estate & Living site-visit accompaniment service, in order to make clear that such service constitutes an independent survey-and-reporting service rather than a property viewing incidental to brokerage activity under the Building Lots and Buildings Transaction Business Act, the Partner shall, within three (3) days after completing the visit (or, where unavoidable circumstances exist, within seven (7) days at the latest), submit to the Client photographs, video, a written report of on-site conditions, or other comparable deliverables concerning the property.

Chapter 4: General Provisions and Prohibited Acts

Article 12 (Scope of Use of the Service)

Users shall use the Service within the scope of these Terms and applicable laws, and shall prepare, at their own responsibility, any necessary equipment, communication environment, and security measures.

Article 13 (Prohibited Acts)

1. Acts that infringe intellectual property rights, rights of publicity, privacy, honor, or other rights or interests
2. Criminal acts, violations of public order and morals, discrimination, defamation, harassment, or sending harmful information
3. Impersonation, unauthorized access, or acts that interfere with operation of the Service
4. Acts that avoid payment of the matching fee, or that conduct direct transactions outside the Service
5. Disclosing or leaking information on the Service to third parties without our consent
6. Any other act we deem inappropriate
7. A Partner transporting a passenger for compensation using a vehicle they own or use, where such transport requires a permit or registration under the Road Transportation Act or other applicable law, regardless of how the compensation is characterized
8. Using, or falsely implying possession of, the title of National Government Licensed Guide Interpreter, Regional Government Licensed Guide Interpreter, or any other qualification whose name is restricted by law, without holding that qualification

Article 13-2 (Transportation and Lodging Arrangements)

1. Services provided by Partners through the Service do not include arranging transportation or lodging. Users shall directly conclude any contracts for, and pay any costs of, transportation or lodging with the relevant transportation or lodging provider.
2. A Partner may assist a Client with conveniences such as calling a taxi, but shall not become a party to the resulting transportation contract or receive any fare or other consideration for it.
3. Users shall not use the messaging feature or any other function of the Service, whether within or outside the Service, to individually agree to or discuss the matters described in Article 13 item 7 and the preceding two paragraphs.

Article 13-3 (Monitoring)

We may review, analyze, or record messages and other content sent and received on the Service, to the extent necessary and appropriate, for the purposes of legal compliance, dispute prevention, and maintaining and improving service quality. If we determine, through such review, that there is a violation or possible violation of these Terms or applicable law, we may, without prior notice, restrict or delete the relevant content, suspend the transaction, suspend use under Article 18, or take any other measure we deem necessary.

Article 14 (Prohibition of Direct Transactions and Penalty)

1. Users shall not conduct direct transactions outside the Service, without our consent, with a party they became acquainted with through the Service. This shall also apply for two years after withdrawal from the Service.
2. A user who violates this shall pay, as a penalty, an amount equal to twice the value of the direct transaction or ¥500,000, whichever is greater.

Article 15 (Suspension or Termination of the Service)

We may suspend or discontinue the Service without prior notice for maintenance, accidents, natural disasters, or other necessary reasons.

Article 16 (Ownership of Intellectual Property Rights)

Intellectual property rights in the Service and our website belong to us or to the rightful rights holder.

Article 17 (Withdrawal)

1. Users may withdraw from the Service through the procedure we prescribe. However, if a User has a request that has been paid for but not yet marked as contract completed, withdrawal is not possible until that request is marked as contract completed.
2. In addition, a Client may not withdraw while they have a request that is still open for applications, until that request is withdrawn.

Article 18 (Cancellation of Registration, Suspension of Use, etc.)

We may suspend use or cancel registration without prior notice in the event of a violation of these Terms, a relationship with anti-social forces, or other circumstances we deem inappropriate.

Article 19 (Disclaimer of Warranties and Limitation of Liability)

We do not warrant the quality, results, legality, or usefulness of a Partner's services, and, except in cases of our own intent or gross negligence, we are not liable for disputes between users.

Article 20 (Compensation for Damages)

A user who causes damage to us shall compensate us for such damage. Our liability for damages shall be limited to the amount of commission we received in connection with the transaction that gave rise to the damages.

Article 21 (Confidentiality)

Users shall not use confidential information learned in connection with the Service for any purpose other than its intended purpose, nor disclose or leak it to third parties.

Article 22 (Amendment of These Terms)

We may amend these Terms, when we deem it necessary, by posting the amendment on the Service or through other appropriate means.

Article 23 (Prohibition on Transfer of Rights and Obligations)

Users may not transfer their status or rights and obligations under the usage contract to a third party without our prior written consent.

Article 24 (Severability)

Even if part of a provision is held invalid, the remaining provisions shall continue in full force and effect.

Article 25 (Governing Law and Jurisdiction)

1. These Terms shall be governed by the laws of Japan.
2. The Tokyo District Court shall have exclusive jurisdiction as the court of first instance for any dispute relating to the Service.

Article 26 (Resolution through Consultation)

For any matter not provided for in these Terms, or in case of doubt as to interpretation, we and users shall resolve the matter through good-faith consultation.

Supplementary Provisions

Established and effective October 1, 2026